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Featured Industry News

Energy Ogre Customer Service: We're Here to Help

by Garrett Faden


Energy Ogre Spotlight: Jesus Guerrero

Jesus Guerro knows there are many reasons people can have a tough time with their electricity service.

“With the Texas electricity market, it can be confusing,” Guerrero, an Energy Ogre Member Care Expert said. “Here at Energy Ogre, we try to simplify all that for you and just take care of it.”

That speaks exactly to Energy Ogre’s mission - helping Texans. We know it can be difficult to compare Texas electricity plans, figure out which retail electric provider is best, and ultimately, decide which power plan is right for you and your family. For just $10 a month, we take care of all of that to give our members peace of mind.

“Working here at Energy Ogre, it makes me feel like I'm making a difference,” Guerrero said. “I've worked for electric providers before,and it didn't always feel like the focus was on helping. So with Energy Ogre, we dedicate ourselves to just that, and it’s a very rewarding experience.” 

Jesus is right, Energy Ogre is all about being an advocate for our members. 

How Energy Ogre Works

In 2013, a group of industry leaders decided Texans needed an ally to brave the overpriced, complicated electricity market. At that time, Texans living in areas open to competition bought electricity in one of two ways.

  • They spent hours slumped in front of their computer, sifting through misleading energy plans, in hopes of finding an affordable rate.
  • They mindlessly renewed their contract with an existing provider, often agreeing to a long, noncompetitive term and exorbitant rate.

What is Energy Ogre?

Thankfully for consumers, a short, stubby ogre named Max was born toward the end of 2014 to lead the Energy Ogre revolution. The revolution was designed to prevent consumers from needlessly overpaying for electricity.

To break it down, Energy Ogre:

  • Analyzes hundreds of electricity plans currently offered
  • Secures custom plans with below-market rates for members
  • Enrolls you in the best plan for your needs
  • Manages the transfer or disconnection of your service if you move
  • Provides an interactive Energy Ogre account page
  • Helps you manage your consumption and budget
  • Stays on the lookout for better deals

From day one, our purpose has been to help people. While we love our technology, it's our ogres that really make the magic happen. Jesus is just one member of our team of hard-working, friendly ogres who are extremely passionate about protecting, advocating, and working for the benefit of our members.

Need to make a change to your account? Have a question about your bill? Instead of calling your provider, call us and we can take care of it for you! Also, Energy Ogre customer service agents are always encouraged to go above and beyond their duties whenever the need arises. Our goal is to make your life easier.

Want to see if you could be paying less for electricity? Grab your latest power bill and run the free Energy Ogre Savings Calculator. It takes less than two minutes!

Savings Calculator

Energy Ogre's Commitment to Service

Every single call and email received by Energy Ogre gets assigned to one of our customer service ogres. We take every member seriously and do know wait times can be difficult. Most of the problems our customer service team are tasked with solving require multiple courses of action. This can vary between:

  • Checking the members Energy Ogre account
  • Checking the member’s retail electricity provider (REP) account
  • Having our team make calls and emails to retail electricity providers for our members

We try to solve each problem with as little action from the member as possible. Multiple times a day, each one of our customer service ogres waits on hold with providers to follow up on complicated issues while also sending and responding to emails from our members and retail electricity providers. 

If a member calls in and ever has to wait longer than 5 minutes to get their call answered, we give them an option to schedule a callback. This means that our phone system will mark their point in the call line and have an ogre call them back as soon as possible before taking any inbound calls that came in after that person. 

For a low monthly fee that's far less than the money you'll be saving, you always know that you're getting a straightforward electricity plan at a fair price. We back our service with a satisfaction guarantee and would love to help you take electricity shopping off of your plate.

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