At Energy Ogre we have been repeatedly awarded for both our culture and business performance.



Energy Ogre is voted one of the best places to work in Texas, because we put our people first. While we love our bots, our team drives our business. We've got hard-working, friendly people; we enjoy coming to work, and seeing our work realized. You'll be given the tools, resources, and professional support to ensure your success. We're on a mission to ogre-haul the electricity industry, and we'd love for you to join us!

Life at Energy Ogre is exciting! We've got lots of new projects in the works, providing electrifying solutions to the marketspace and improvements to our member experience. Our Ogres learn from each other and work together to achieve our mission. We pride ourselves on our diverse team and contributions from many different backgrounds. Best of all, every one of our Ogres can participate in brainstorming and implementing solutions.


Location: Greenway Plaza, Houston, TX

Posted On: 06/16/2021

Department: Operations

Reports to: Manager of Operations

Job Summary:

The Move-In Representative will be responsible for ensuring customers moving into a home or apartments are properly on-boarded. Also assisting customers who are moving out of their current residence are properly closed out of both Energy Ogre systems and with the Electricity Provider. You will be making decisions on whether a transfer of service is the best option for the customer.

Duties/Responsibilities:

  • Answer incoming calls from Energy Ogre move-in member.
  • Obtain move-in details for the new dwelling type.
  • Handle and resolve any move-in issues such as deposit, credit freeze, LifeLock’s, & switch holds.
  • Communicate with various sources when having trouble locating an address.
  • Process all move in by accurately completing a verification process.
  • Run Member bill analysis and place t hem in the best plan available f or the usage curve.
  • Verify all of the move-ins f or that day with all providers.
  • Identify any missed Move-ins.
  • Add new locations in the system f or members with multiple locations.
  • Process all transfers of service with the electricity providers.
  • Follow up with the move-out with the REPs to make sure they were processed and follow up with members if they do not know when the move-out is.
  • Work with all meter set required homes.
  • Clear out Business rule violation.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Excellent organizational skills and attention to detail.
  • b analytical and problem-solving skills.
  • Ability to function well in a high-paced and at times stressful environment.

Education and Experience:

  • High school diploma or equivalent.
  • Customer Service experience preferred.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Apply

Location: Greenway Plaza, Houston, TX

Posted On: 06/16/2021

Department: Operations

Reports to: Manager of Operations

Job Summary:

As a bill review specialist you will be responsible for verifying and inputting important customer data into our system. You will need to organize existing data, and transfer data from a hard copy to a digital database.

Supervisory Responsibilities:

  • Oversees the daily workflow of the department.
  • Provides constructive and timely performance evaluations.
  • Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

  • Answer incoming calls successfully.
  • Verify all incoming electricity bills from members.
  • Handle and resolve any issues, such as partial bills or missing information.
  • Communicate with TDSPs, REPs, CO-Ops, apartment complexes, and members when having trouble locating an address.
  • Follow up with all members that have not sent in their electricity bill or sent a partial bill.
  • Identify any missed verifications.
  • Input new locations in the system for members that are adding locations.
  • Clear out business rule violation flags.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.

Education and Experience:

  • High school diploma or equivalent.
  • Customer Service experience preferred.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Apply

Location: Greenway Plaza, Houston, TX

Posted On: 06/16/2021

Department: Operations

Reports to: Director of REP Relations

Job Summary:

As part of the REP Relations group, you will be responsible for reviewing, processing, and correcting enrollment transactions for all the residential Energy Ogre members, performing a vital component of our business. You will play a crucial role in taking our service to the next level and growing a solution that helps thousands of Texans every day.

Duties/Responsibilities:

  • Answer incoming calls for Energy Ogre’s enrollment department.
  • Assist with incoming emails from Energy Ogre members and retail electric providers.
  • Handle and resolve any enrollment exceptions. This will require outbound calls to the delivery companies, the electricity providers, and or Energy Ogre members.
  • Handle any exceptions with the providers online accounts.
  • Handle sensitive customer information.
  • Ensure account and member information accuracy with post-enrollment and regular maintenance checks.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Ability to function well in a high-paced and at times stressful environment.

Education and Experience:

  • High school diploma or equivalent.
  • Customer Service experience preferred.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Apply

Location: Greenway Plaza, Houston, TX

Posted On: 06/16/2021

Department: Operations

Reports to: Director of Member Care

Job Summary:

The Member Care team is responsible for educating members about our service, advocating for them and taking ownership of their concerns from start to finish. You will communicate with our members on the phone, via chat, or email.

Duties/Responsibilities:

  • Inform potential customers about our service.
  • Assist existing customers with account inquiries and concerns and follow up with the correct departments to ensure the issue is resolved.
  • We strive for one call resolutions.
  • Answering inbound email inquiries from members, and ensuring the solutions are accurate and professional.
  • Follow up and resolve any accounts with pending issues or task.
  • Clear your queue of any email correspondence received from members by the end of each day if assigned or grabbed from the main queue.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Ability to function well in a high-paced and at times stressful environment.

Education and Experience:

  • High school diploma or equivalent.
  • Customer Service experience preferred.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Apply