We can happily help you cancel service at your current location and setup service at your new location if necessary. 2 to 3 weeks before your move, you just need to send a "Member Move-Out and/or Transfer of Service Request" email to membercare@energyogre.com with the following information:

Address of the Location to Disconnect Electricity Service
Date You'd Like the Disconnection of Electricity Service for the Location (Please note, weekends and holidays are not permitted, and service can be disconnected at any time between 7am - 11:59pm on the requested date.)
Supporting Documentation (a copy of one item below must be attached to avoid termination fees)

Bill of Sale under member name
Purchase Agreement for New Address (must include all pages and display member name)
Lease Agreement for New Address (must include all pages and display member name)

Address of the New Location Requiring Electricity Service (if applicable)
Date You'd Like to Begin Electricity Service for the New Location (Please note, weekends and holidays are not permitted, and service can begin at any time between 7 am and 11:59 pm on the requested date.)

Once we receive your request and documentation, we will schedule the contract termination and ensure no fees will be charged. We can also set up your new location for electricity service, if applicable.

If you have any questions or need to schedule a move within the next 2-3 business days, please contact us at (832) 856-8522.

Frequently Asked Questions

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