EST. 2013
Net Zero Power Privacy
Net Zero Power ("we", "our" or "us") is committed to developing technology that gives a safe online experience and protects your privacy.
This Privacy and Security Statement discloses the privacy policy and security practices for the Net Zero Power site. This site is specifically designed for persons who are 18 years of age or older and is intended for use by persons who have the authority to make energy purchasing decisions for their household or business. No one under the age of 18 may provide any personal information to us or access or use our Services.
Security and Protection of Personal Information
Net Zero Power is committed to maintaining the security of Personal Information (defined below) obtained through our site. We take commercially reasonable precautions to protect your Personal Information both online and offline.
Our security policy keeps Personal Information that is stored in our systems protected from unauthorized access. Net Zero Power secures personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Net Zero Power systems are configured with data encryption technologies and firewalls. When you send Personal Information to us over the Internet, or we send it to service providers over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
Our employees are prohibited from using or disseminating such information in any unauthorized manner.
Collection of your Personal Information
On those pages of our site where Personal Information is required for the purchase of a product or service, we describe what information is required in order to provide you with the product, service or information that you have requested.
We do not knowingly collect information from children under 18. If a Service Provider requires a birth date to order a specific product or service, you will not be able to enter a birth date that indicates that you are less than 18 years old.
We collect Personally Identifiable Information when you:
- Become authorized to use our site through enrollment
- Purchase a product or service
- Request further information regarding a product or service
- Disconnect a service
- Contact us
User Provided Personal Information
Net Zero Power collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Net Zero Power also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through the Net Zero Power public message boards or the Net Zero Power blog, this information may be collected and used by others. Note: Net Zero Power does not read any of your private online communications.
Net Zero Power encourages you to review the privacy statements of web sites you choose to link to from Net Zero Power so that you can understand how those web sites collect, use and share your information. Net Zero Power is not responsible for the privacy statements or other content on web sites outside of the Net Zero Power and Net Zero Power family of web sites.
Non User Provided Information and Cookies
There is also information about your computer hardware and software that is automatically collected by Net Zero Power. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Net Zero Power for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Net Zero Power web site.
The Net Zero Power site uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Net Zero Power pages, or register with the Net Zero Power site or services, a cookie helps Net Zero Power recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Net Zero Power web site, the information you previously provided can be retrieved, so you can easily use the Net Zero Power features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of Net Zero Power services or web sites you visit.
Purchase Information
Net Zero Power collects payment information necessary to set up the billing for Net Zero Power membership and the services and products that you purchase.
If you use a credit card for payment, the information Net Zero Power may collect includes card number, card type, cardholder name, billing address and expiration date.
If you use automatic deduction (electronic funds transfer) to purchase services or products, Net Zero Power may collect account information necessary to set up the billing and payment for the services and products that you purchase. This account information includes the account number, account type, account name and the ABA routing number of the financial institution where the account is located.
Use of Information
Net Zero Power
Net Zero Power collects and uses your personal information to operate the Net Zero Power web site and deliver the services you have requested. Net Zero Power may also use your personal information to inform you of other products or services available from Net Zero Power and its affiliates. Net Zero Power may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Energy Service Providers
All services and products throughout our site are provided by unaffiliated third parties. When choosing to purchase products or services from any service provider, you must take into consideration that you will be transacting business directly with this service provider. The information provided will be similar to information that would be provided pursuant to a purchase of such product or service by telephone or in person.
Net Zero Power provides your personal and purchase information to third party service providers, as necessary, to enroll you in the services selected. While it is our intention to only work with reputable service providers, Net Zero Power encourages you to review the privacy polies of third party service providers. Net Zero Power is not responsible for the privacy statements or other service providers. Net Zero Power is not responsible for the security of personal information used to enroll you in third part services and is not liable for losses resulting from third party service provider data breeches.
Other Third Parties
Net Zero Power does not sell, rent or lease its customer lists to third parties. Net Zero Power may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Net Zero Power may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Net Zero Power, and they are required to maintain the confidentiality of your information.
Disclosure of Sensitive Information
Net Zero Power does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Legal Obligations
Net Zero Power will disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Net Zero Power or the site; (b) protect and defend the rights or property of Net Zero Power; and, (c) act under exigent circumstances to protect the personal safety of users of Net Zero Power, or the public.
Changes to this Statement
Net Zero Power will occasionally update this Statement of Privacy to reflect company and customer feedback. Net Zero Power encourages you to periodically review this Statement to be informed of how Net Zero Power is protecting and using your information.
Contact Information
Net Zero Power welcomes your comments regarding this Statement of Privacy. If you believe that Net Zero Power has not adhered to this Statement, please contact Net Zero Power at info@netzeropower.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.