Below are answers to some of the questions we are asked frequently. You can also search our blog for more helpful information. If you don't find an answer to your specific question, please contact us.


Membership: Benefits & Services

  • What is Energy Ogre?

    Energy Ogre is an electricity management company that takes care of all your energy needs. With our proprietary systems, we manage all aspects of the contract process and consistently monitor the market to ensure our members are always in the best plan for their home. We get custom plans for our members based on their unique usage profile whenever possible, which means our members have access to below-market pricing that is only available to Energy Ogre. Basically, we save you time and hassle while reducing your electricity cost as much as possible.

    Find out more on our blog.

  • Why do you charge a membership fee? What are the benefits? Is it worth it?

    Energy Ogre does more than just find you the best deal on the market; we manage all aspects of your electricity service. We are paid by our members, so you can rest assured that we are always focusing primarily on you. As a result, saving you both time and money.

    • We actively monitor the market to ensure you are always in the best plan available based on your usage.
    • We secure custom, below-market rates whenever possible for your location.
    • We handle all of your electricity provider account-related procedures and issues to the best of our abilities.
    • We stay ahead of your renewals so you will never fall out of contract and into higher, variable rates.
    • We identify your unique electricity usage profile and offer tools to better manage your consumption.
    • We provide timely bill and usage estimates through our “Ogrecast” program to help you budget.
    • We’re also your consistent customer service, regardless of who your current provider is, so you can always contact us for anything you need.

    Is it worth it? We think so!

  • How much do you charge?
    Energy Ogre is a membership service with a $120 yearly subscription fee. We offer the option of paying annually or monthly at $10/month. The membership fee for Energy Ogre is separate from your electricity bill and is drafted automatically from the card you placed on file.
  • Do the savings cover the cost of the Energy Ogre membership fees?
    On average, our members see up to 40% savings with their initial switch, which is most often more than the membership fee. Your exact savings will depend on the terms of your current plan. Going forward, we can guarantee that you will always be in the lowest rate available for your usage, so you’ll never be overpaying for your electricity. And we’ll be managing all aspects of your account for you, as well. We believe that is definitely worth the cost of membership.
  • Can you guarantee I'll save money?
    Energy Ogre saves you time and money, however it may not always happen simultaneously in some cases. We can guarantee that the rate plan we'll put you in will have been the best rate available during the time of selection, with no hidden fees or surprises.
  • Can I cancel at any time? Will I be in a contract with Energy Ogre?

    You are not in contract with Energy Ogre, but you will be enrolled in a contract with your retail electricity provider, as that is required to secure you the best rates and plans available.

    You may cancel your service with us at any time by calling us at (832) 975-1000 or emailing us at membercare@energyogre.com. However, cancelling service with the provider will be subject to the terms and conditions of your contract, which will likely include an early termination fee.

  • Is Energy Ogre affiliated with any electricity provider?
    No, Energy Ogre is not affiliated with any retail electric providers. We will enroll our members with whichever provider is offering the best plan for their needs. We are paid only by our members and work solely on their behalf.
  • How is Energy Ogre different from Power-to-Choose?

    Energy Ogre is a management service that works on behalf of our members. Power-to-Choose is a marketplace website where retail electricity providers post their offers. Providers only disclose the energy and the delivery charges, as well as all of the associated fees of the plan in their Electricity Facts Label (EFL), which can be more complicated than the advertised rate. As the market becomes more competitive, rate programs have become very complicated and highly structured. Making the Power-to-Choose website extremely confusing for most people.

    What a customer believes he or she is getting could be drastically different from reality. Energy Ogre's systems interpret the rate offer in its entirety, taking into account every fee, delivery charge and taxes, for any amount of consumption (so there are no surprises). This allows us to predict within a reasonable amount of certainty exactly how much an electricity bill with that rate would be in dollars and cents for a given month. We also have access to exclusive electricity plans, which are not advertised on Power-to-Choose. Ultimately, we are able to give you a more accurate assessment of the plan that will best match how you use electricity.

    Find out more on our blog.

  • Can't I select an electricity rate on my own? Why do I need Energy Ogre?

    Sure, if you live in a deregulated area, you can choose your own electricity plan. You can also change your own oil, but do you really want to do that? Shopping for electricity is complicated.

    Most plans have hidden fees and variable rate structures that make the actual cost difficult to calculate and usually much higher than the advertised rate. We read the fine print, find all of the fees, and do all of the math for you. Additionally, we have access to custom, below-market rates only available to our members. Energy Ogre ensures you are always in the right plan while saving you both time and money.

  • Does your service work for me if I live in a Co-Op or a Municipal Utility?
    Unfortunately, areas served by a Co-Op or Municipal Utility in Texas are not open for retail competition. Since we would not be able to select alternative providers for you, our service would not be beneficial to you.
  • How secure is my personal information with you?
    Energy Ogre guarantees complete security of all the information provided to us. If you look at the address bar in your browser while you are signing up, there should be a green padlock icon. This icon confirms that the connection between your computer and Energy Ogre's servers is secure. It also means that every bit of information that you enter in your browser is first encrypted on your computer before it is sent to us, so even if it is intercepted by anyone it would be unreadable. We use these same security measures when enrolling you with retail electricity providers, which is the only time we will ever share your information.
  • Can I have multiple locations with Energy Ogre? Do you charge extra?

    You can have as many locations as needed with Energy Ogre. The membership fee is applied per meter, and based on the total number, the fee for additional locations may be different.

    To learn more about additional locations and the applicable fees, contact us at (832) 975-1000.

  • I am going to be moving, what do I do?

    If you are moving within a deregulated zone in Texas, Energy Ogre can assist with transferring your electricity service. We will take care of cancelling the service at the current location without any termination fees, and make sure the power is ready at the new location when needed. All you have to do is provide us with a few key details of your move to get the process started.

    If you are moving out of Texas or into a regulated zone, we can help you with scheduling the cancellation of service with your current provider. Since we will not be able to service your new location, we would also cancel your Energy Ogre account. Whenever you are ready to initiate the move-out process, just give us a call at (832) 975-1000.

  • Does Energy Ogre have a referral program, and how does it work?
    Yes! Energy Ogre has a referral program that our members can use to inform friends & family about our service and earn points toward service credits or other rewards. You can click on the “Refer a Friend” tab in the member portal to find out how to share your individual referral code. Find out more about how the program works on our blog.
  • How do I get my referral code or link?

    To view your referral code or to forward your referral link, follow the instructions below:

    • Log in to Energy Ogre Connect
    • Click on the “Refer-a-Friend” honeycomb tab located on the right-hand side
    • Your referral code and links are located in the pink box on the right
    • You can view your rewards points in the green box on the left-hand side

Getting Started

  • How does the Savings Calculator work?

    The savings calculator gives potential members a rough idea of how their bills would compare to what we could help get for them. We use the information that you provide from a recent electricity bill to do the following:

    • Determine your estimated usage for the next 12 months.
    • Calculate what you would pay for that estimated future usage if you stayed with your current provider.
    • Compare your estimated future usage with over a thousand available offers active in our systems, which are continuously updated as the market changes.
    • Select the top 10 offers that fit your usage and show you how much money (if any) we may be able to save you.

    If you like what you see, you can press the sign-up button to become a member.

    Find out more on our blog.

  • How do you get me the best rate?

    Energy Ogre constantly monitors the market and analyzes all of the available plans on offer. We run comparisons of those offers with your electricity consumption. We then select the rate that matches your usage and maximizes your savings. Additionally, Energy Ogre has access to custom rates that are only available to our members, giving you the opportunity for a contract with below-market prices whenever possible.

    Find out more on our blog.

  • Can you tell me what your rates are or can I get a quote?
    Energy Ogre is not an electricity provider. We shop the market for our members, analyzing all of the available offers from hundreds of providers. Our proprietary technology systems find the best rates for our members based on their specific usage profile. We are not able to quote rates or suggest plans until we have fully analyzed a member’s usage. However, you can use the free savings calculator on our website any time to get an idea of what you could be saving.
  • Do I get to select from options of plans you find or do you automatically enroll me?

    Once you sign-up, Energy Ogre takes over the whole process for you. If you’re not in a contract or almost out of contract with your provider, we will analyze your usage, compare it with the plans available, and automatically enroll you in the best option for your home. Plans can expire at any time as rates change every 15 minutes, so we work as quickly as possible to lock you in the best rate.

    However, if you are in a contract that won’t be ending within 45 days, we will send you an analysis comparing the plan we have found for you with the plan you are currently in. Once you’ve decided if the savings justify paying an early termination fee, you can either approve the switch or place your account on snooze. If you snooze, we’ll wait until your contract is set to expire, then wake you up when it’s ok to switch without an ETF.

  • What information and/or documents do I need to provide to Energy Ogre?

    New members will need to provide the following information and documents to Energy Ogre:

    • Full Legal Name & Contact Information
    • Date of Birth & Social Security Number
    • Credit Card Information
    • Service Address
    • Copy of your Most Recent Electricity Bill or Current Provider Account Login Credentials (if you already have a provider)
    • Details of your New Home (if you are starting new service)
  • Why do you need my Social Security Number and Date of Birth?

    Because electricity is typically paid for after the service has been provided, retail electricity providers are required to validate your identity and credit worthiness prior to starting service. To do this, they run a soft credit check, also known as a utility credit check, that requires your full legal name, social security number, and date of birth. Some providers also use this information to determine if they would require a security deposit.

    Every time we submit an enrollment with a new provider, we will provide your information as required so they can run the utility credit check. This is the only circumstance in which we will share your information.

  • I do not have or do not want to provide a social security number, can I still sign up?
    Unfortunately, we must have a Social Security Number to submit enrollments with retail electricity providers on your behalf. If you are unable or unwilling to provide an SSN, we cannot offer you membership services.
  • I'm in a contract with my electricity provider, can you still help me?

    Absolutely! You can cancel the contract with your provider at any time; you just have to pay the required early termination fee (ETF). When you become an Energy Ogre member, we do the math to help you decide if it makes financial sense for you to switch providers at this time.

    After you sign up, we verify your contract details from the bill you provide us. We request your usage and then run an analysis, forecasting how much electricity you will use and comparing it to all of the available offers. Once we have the best option narrowed down, we will send you the analysis by email to determine if the savings justify paying the ETF to make the switch. If the savings are not enough, you can choose to “snooze” your account until your contract expires. Find out more about snooze on our blog.

    If your contract is ending within 45 days, we’ll be able to schedule the switch to your new plan without your having to pay an ETF, so you won’t have to worry about anything!

  • Do I need to get services started with a provider before signing up with you?
    On the contrary, sign up and let us find the provider offering the best plan for you. We can even set up brand new electricity service for you. You do not already have to have service to sign up with Energy Ogre.
  • I have signed up, now what? How long will it take?

    Be sure to keep an eye on your email! We’ll be sending you updates every step along the way. We'll also let you know if we have any questions or need any assistance from you. Once you’ve provided us with your most recent electricity bill or the location details for your new home, we’ll begin the process of finding the right plan for you. If you are switching, the onboarding process typically takes 2-3 business days, depending on how quick you are to respond.

    If you are moving into a new home, we are able to process same-day services as long as we have all required information before 12:30 PM. If you sign up in the afternoon or on a weekend or holiday, we will submit your order on the next regular business day.

  • Will I have to tell my current electricity provider that I'm leaving?
    No, you do not need to inform your current provider. Once you become an Energy Ogre member, we take care of starting your new service, which will automatically cancel service with your current provider. We will ensure the switch goes smoothly and actively manage your account on an ongoing basis.
  • What if I scheduled my power to be turned off with my electricity provider?
    Contact Energy Ogre as soon as possible so we can proceed with your account accordingly and manage the situation to ensure you are not without power. If your power has already been turned off, contact us immediately at (832) 975-1000 between 8 AM - 5 PM Monday - Friday.

Billing & Payments

  • How much do you charge?
    Energy Ogre is a membership service with a $120 yearly subscription fee. We offer the option of paying annually or monthly at $10/month. The membership fee for Energy Ogre is separate from your electricity bill and is drafted automatically from the card you placed on file.
  • When does Energy Ogre charge the first month's membership fee?
    Your initial membership payment is charged as soon as you sign up. You are then charged automatically on either a monthly or yearly basis, based on your subscription type.
  • Will I still get an electricity bill? Do I pay Energy Ogre or the provider directly?
    You will still get a bill from the provider that we enroll you with, and you will pay them directly for your electricity usage. Based on your selected preferences during the sign-up process, Energy Ogre will set paper or electronic billing and automatic payments with the provider, as requested.
  • When will I receive my bill from the electricity provider?
    You should receive the 1st bill from your new electricity provider within 30-45 days after you have been switched. In some cases, you will receive the 1st bill sooner because your service was switched in the middle of the billing cycle.
  • Can I change my bill due date?
    Your electricity bill due date is determined by the meter read schedule of your delivery company. Once the meter is read, that information is sent to your provider who then bills you accordingly for that usage. Providers have no say in the meter read schedule, and therefore it is often not possible for them to adjust billing dates based on a customer's preference.
  • Do you handle updating my autopay when I change providers?

    Yes, if your preference is to have your electricity bill on autopay, we will set it up with each new provider we enroll you with using the payment method you placed on file during sign-up or in the member portal.

    Please note, there are some limitations to the payment methods accepted by different providers. For example, very few providers will accept American Express. Also, keep in mind that Energy Ogre must have working login credentials for your online account with the provider in order to set up autopay.

  • How do I change or update my payment method?

    To update your payment information for either your Energy Ogre membership or autopay for your electricity bill, follow the instructions below:

    • Log in to Energy Ogre Connect
    • Click “Manage Payments”
    • Select “Add a Payment Method”
    • Click “I Understand” to agree to the terms and conditions.
    • Enter the new card and billing information.
    • Select if the new card should be used to pay your Energy Ogre membership fee, your electricity bill with your provider, or both.
    • Click “Add Payment Method” (Do not edit an existing card, even if you are only having to update an expiration date or CVV. Our system will not allow card edits.)

    That’s all you need to do. We’ll add the new card to your account and update your electricity provider, if applicable.

  • Will there be any hidden fees in the plan you enroll me in?
    No, there are no hidden fees in the plans we select. Energy Ogre identifies all of the charges and fees of each plan to calculate its overall effective rate at every usage level. We determine the actual cost and effectiveness of each plan before we select a contract for your location.
  • What are TDSP delivery charges? And why do I have to pay them?

    Transmission Distribution Service Provider (TDSP) charges are the fees associated with servicing and delivering power to your meter. The TDSP is responsible for delivering electricity to your home and dealing with any service issues such as meter installation, power outages, meter removal, etc. TDSP charges are set costs and will be applied as pass-thru charges on your electricity bill, regardless of who the provider is. Some providers choose to display these charges separately, while others will display all costs combined together.

    Find out more on our blog.

  • Will I be required to pay a deposit to begin services with a new provider?

    When an enrollment is processed with a retail electricity provider, they run a soft utility credit check to validate your identity and determine your creditworthiness. If they cannot determine utility payment history or good credit standing, they may require a deposit to begin services.

    If a deposit is requested from a provider, Energy Ogre will contact you to discuss your available options and how to proceed. You should disregard any deposit communications from a provider and allow us to handle those on your behalf.

  • What options do I have if a provider requires a deposit?

    If a provider requires a deposit to begin services, there are a few available options:

    • You can pay the deposit. (Keep in mind, this is a refundable deposit and it will be returned to you at the end of your contract. Also, the provider requesting the deposit is currently offering the best rate option for you.)
    • We may be able to request a deposit waiver from the provider if you qualify and can provide the required documentation in any of the following categories:

      • Good Utility Payment History (Letter of Credit)
      • Victim of Family Violence
      • Medically Indigent
      • Active Military
      • Over 65 with valid ID
    • We can enroll you with a provider that won’t run a soft credit check or require a deposit.

    To find out more, check out this article.

Electricity Plans & Contracts

  • Will I have a contract with the electricity provider?

    Yes, we enroll our members in stable electricity plans that require a contract ranging from 3 to 12 months. These plans offer the best rates and savings outcomes for our members. The specific duration of the contract we select depends on multiple factors like:

    • Current rates being offered at each contract term length
    • Expected rates available at the end of the contract term
    • Your usage patterns and response to weather changes
    • Predicted weather forecasts and details for your location
    • Other critical market factors
  • Will you ever put me in a variable (month-to-month) rate?
    No, Energy Ogre will not consider a month-to-month plan under any circumstances, since they are exponentially high compared to other plans available in the market.
  • Will you ever put me in a tiered rate plan?
    Our systems analyze all available rate plans, but we typically place members in fixed-term, fixed-rate energy plans. We’d only enroll you in a tiered plan if it makes sense for your usage and will provide you more savings.
  • How long does it take to get enrolled in a contract?

    If you are switching providers, the onboarding process typically takes 2-3 business days, after we have received your most recent bill with your current provider. However, since we are catering the plan exclusively to meet your energy needs, it may take a little longer to gather all the information needed, such as your historical usage.

    If you are moving into a new home, we are able to process same-day services as long as we have all the location details and information required before 12:30 PM to submit the order that day. If you sign up in the afternoon or on a weekend or holiday, we will submit your order on the next regular business day.

    Renewal or subsequent contracts for existing members will begin immediately upon completion of your prior contract. You will receive email notifications from Energy Ogre and your new provider, but you should experience no change in the electricity service at your location.

  • Can I cancel my contract with the electricity provider?

    Yes, you can cancel your contract with a retail electricity provider at any time for any reason. You are just subject to the specific terms and conditions of the contract, which may include an early termination fee. As long as you pay the fee or provide the documentation required to satisfy the terms, there is no penalty for cancelling a contract.

    Some common circumstances for contract cancellation are:

    • If you have just enrolled in a contract with a new provider, there is a 3 day recission period in which you can cancel without penalty.
    • Please note, there is no recission period for “Move-In Enrollments” where new service has been established for a customer at the location. If you cancel a move-in contract, you are subject to terms and run the risk of losing power until you switch to a new provider.
    • If you are moving to a new location, you can cancel the electricity contract for your current location at any time without penalty so long as you provide the proper documentation. You do not have to transfer that service to your new location.
  • If I am in a contract, do you pay the cancellation fee to get me out of the plan?
    Energy Ogre does not pay cancellation fees. If you are in a contract, we will send you an analysis comparing the plan that you are currently in with the lowest plan available for you. The analysis will let you know if it makes financial sense for you to pay the early termination fee to your current provider to switch to the new plan. The decision of whether or not to switch, as well as paying the fee, will be up to you.
  • What happens when the plan you selected for me comes to an end?

    Not to worry! Energy Ogre takes care of the entire renewal process so that you will never fall out of contract. We start searching for your next plan 30-45 days before your contract ends, so that we can select the right one and have you enrolled by the time it does. If we need your help with something, like lifting a credit freeze or answering any questions regarding your account, we’ll let you know. Otherwise, we’ll have you automatically enrolled in a new contract without your having to lift a finger! You will also get email correspondence along the way to let you know where we are at in the process.

    Find out more on our blog.

  • Would Energy Ogre switch me in the middle of the contract?
    We will recommend you switch plans mid-contract if and when it ever makes financial sense for you to pay the early termination fee (if applicable) and break the contract. Members would be sent an analysis for review and then decide to either reject or approve the switch.
  • Why do you require the login information for my online account with my provider?

    For Energy Ogre to manage and monitor your electricity service, we need access to the online account with your provider. This allows us to confirm your contract details, including the rate and contract end date, as well as manage your account preferences such as paper or electronic billing and autopay.

    Whenever possible, we will create your online account with the provider and keep your username and password updated in the member portal. If ever you set up your own online account or make changes to your username or password, we ask that you update the login information in the member portal so that we can continue to properly service your account.

  • How do I update my provider account login information with Energy Ogre?

    To update your login information for the online account with your electricity provider:

    • Log in to Energy Ogre Connect
    • Click “Manage Login Information”
    • Click “Update”
    • Enter the username, password, and/or security question for the account

    Please keep in mind that Energy Ogre member portal is not linked to your electricity provider. If you are wanting to change the login information with your provider, you must do so on their site and then update that information in our member portal.

Electricity Service

  • How do I know if I live in or are moving to a deregulated zone?

    You can find more information about whether you live in a deregulated zone by visiting our blog.

    If you are not able to locate your zip code, please contact us at 832-975-1000 to get assistance.

  • Will my power go out when you switch me?

    No, your power will continue to flow without any interruption. The switch between electricity providers is strictly a financial process; no physical changes are ever made to your electricity delivery system.

    Find out more on our blog.

  • Who would I call if my power goes out?
    The Transmission and Distribution Service Provider (TDSP) is responsible for maintenance and service of the wires and poles that transmit electricity. If you experience an outage, you need to contact the TDSP responsible for your area to report and/or check the status of the outage. You can tell who your TDSP is by looking at your electric bill. The contact information for the providers serving the deregulated areas in Texas is available on our blog.
  • What happens if my provider gets acquired by another company?
    Energy Ogre will facilitate the transition of your account to the new provider, according to the terms of the acquisition. We will send you correspondence to keep you informed along the way. If the situation ever occurs, there should be no disruption in electricity service at your location.

Commercial Accounts

  • Do you handle commercial accounts?

    Yes, we do! You can sign up for commercial service on our website just as you would for a residential account. You would use your first and last name and then the business address. Once you're signed up, we will reach out to you via email to gather your business information, such as the business name, Tax ID, and other pertinent details.

    If you would like more information or assistance in signing up, feel free to call us at (832) 975-1000, and choose option 3 to speak to a commercial representative!

  • Is Energy Ogre's fee the same for commercial accounts?

    If your electricity usage is less than 80,000 kWh per year, then yes, the Energy Ogre fee is the same $120/year.

    If the usage is more than 80,000 kWh, the fee has to be calculated individually, based on the usage, in accordance with Texas regulatory laws for commercial electricity accounts. For more information, please contact us at (832) 975-1000, and choose option 3 to speak to a commercial representative!

  • Can you do same day service?
    For commercial accounts, because they must be handled on a case by case basis, it can take 2 days or longer to get the entire process completed, depending on your response time. We will prioritize move-ins and new service accounts, but same-day service is not available.
  • How can I see potential savings before signing up?

    Our Commercial Ogres will be happy to provide you with a free savings assessment prior to signing up. You just need to send us a copy of the most recent electricity bill for each of your meters to commercial@energyogre.com for us to run an analysis.

    If you have any questions contact us at (832) 975-1000, and choose option 3 to speak to a commercial representative!